I thought it would be nice to send my Dad some chocolates for Christmas. After all, what do you get a man of 89 who gets most everything he needs in his very nice retirement residence? So I placed an order on the CHRISTMAS page of Chocolate Messenger. Even added a nice Christmas message as the site suggested.
By the time the tax and delivery charges were added, they were pretty expensive chocolates. So I was really upset to discover that my CHRISTMAS gift had been delivered on the 5th November. Do they not know when the holidays are?
Worse still, they haven't bothered to answer any of my emails. If you are going to have an online presence you better do it right. And all I wanted was for them to say OOPS! We're sorry. We have changed our procedures so we won't do that again. Perhaps the offer of delivering another box to my dad on the right day at a discount, or even free of charge?
Good thing he really liked them. Shame that Chocolate Messenger has NO chance of a repeat order.
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