My Kindle broke yesterday. So not a good day. I sent an email first thing this morning, and got a phone call about 2 hours later. Lovely man with a soft Irish accent. Brilliant customer service. Asked a couple of questions, quickly got to the point where he decided to send out a replacement. Then asked a couple more questions and decided to give me a refund on my Kindle cover, which might have contributed to the problem I am having now. So a new Kindle will be on its way shortly, and I get to return the old one.
So I could be upset that I don't get to take my Kindle away for the easter weekend. But my complaint was handled so well that I don't mind. I am reassured. I know what to do when it arrives. I think that switching my content over will be straight forward.
Fantastic. Just what a brand that is invested in my long term future should do. They know I spend money with them. They know I have become very loyal to Amazon. And I feel it is the right choice. Bet Apple iPad owners don't feel this good when they speak to Apple.
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